The unit is an active project. No charge per user and no charge per complaint — stakeholders using the system is the value of the product, not its cost.
For municipalities and contractors running a single project.
₺9,950/mo
For organisations running several projects at once.
₺19,950/mo
For consultants managing a portfolio and multi-project contractors.
₺24,950/mo
For framework agreements and projects above the published threshold; no list price.
Custom
Volume is a sizing indicator for the plan. Going over it sends a warning, the record is still taken, and the plan moves up at renewal. A hard cap would push staff to stop recording complaints — the one thing that destroys the point of the product.
Storage, retention period, message credits, meeting-recording hours and extra domains. Each of those carries a real marginal cost; complaint volume does not.
Extra storage is sold in 10 GB blocks and the block price is identical across plans. Charging an enterprise customer more for the same gigabyte would push them to delete data or switch off media collection as they grow.
It is not a paid add-on and it is not tied to a plan level. Putting a mechanism the lender requires behind a price would leave it closed exactly where it is needed most — on the project with the smallest plan.
Read-only and inexpensive. Retention obligations do not end when the project does, and records sitting still should not cost a full plan.
No exchange-rate clause and no index. The difference between upfront and instalment payment is a term charge, written as a single figure from the start. Instalments run to 12 months at most.