Features

The tools you need to record, route and follow submissions, on one platform.

Collect submissions in an orderly way

Complainants fill in the form without creating an account and receive a reference number for their submission.

Submissions that arrive by phone, e-mail or in writing are entered by your team; the channel they came through is kept with the record.

Submissions are classified with the categories the organisation defines. Which categories appear on the form is chosen separately.

PDF and image files are stored with the record. Uploaded files go through a security check before they are made accessible.

Submissions are passed to the relevant team; the responsible person and unit are shown on the record.

Assessment, action and resolution stages are followed on the record. When a submission falls outside the scope, the reason for rejection is recorded.

The period the organisation sets applies to every submission; overdue records are shown separately on the dashboard.

Internal assessments and explanations open to the complainant are kept at different visibility levels.

These records are managed separately from community complaints and can only be viewed by people granted a specific permission.

Workforce reports are classified with their own categories; a hazard level can also be marked.

New submissions, assignments and status changes can be sent to the people involved by e-mail. Each user sets their own notification preference.

The mail server that sends notifications and the message templates can be configured by the organisation.

Submission counts, the split by category, resolution times and overdue records are summarised on the dashboard.

Actions taken, including status and responsibility changes, are tracked with their dates.

Which records users can access is determined by their duties and their organisation.