Manage reports separately
Community complaints and workforce reports are kept in separate record areas. Access to workforce reports is authorised separately.
Environmental and social impact management
Manage the environmental and social processes of your projects in one place.
Record project-related complaints, route them to the right teams and follow them through to resolution. Authorised parties reach the up-to-date information they need on the same platform.
- Recorded activity history
- Controlled access to complainant details
- A submission address of your own
Two separate record areas for submissions
Community complaint
Submission recordComplaints from the project's surroundings are received through the organisation's own form. Records are followed by the people authorised to see them.
Workforce report
Restricted accessWorkforce reports are handled separately from other submissions. Only people granted a specific permission can access these records.
Actions on a submission can be seen in its record history.
What project teams need
Turn scattered submissions into an orderly process.
When reports arrive through different channels, the person responsible, the deadline and the decision taken need to stay traceable.
Submissions arrive through different channels
When complaints that arrive by form, by phone or in writing are recorded in one place, the status of each one can be followed.
Sensitive records are handled separately
Workforce reports are assessed in a separate process with its own access rights.
Progress has to be visible
Who is responsible, what has been done and whether the target period has been exceeded can be seen on one screen.
What we do
Follow the process from submission to resolution.
Submission, routing, assessment and activity history come together in one workspace.
Record every submission
When the number of submissions grows, recording does not stop. Teams keep following submissions within the same process.
Track target periods
The response target your organisation sets applies to every submission. Overdue records are shown separately on the dashboard.
See the activity history
Status changes and other actions are tracked on the record. Access to the complainant's contact details is recorded as well.
Who it is for
A shared view for every party on the project.
Each user follows the records within their authorisation, and their current status, from their own account.
Authorities and municipalities
- Route submissions to the relevant units; follow their status, target periods and activity history in one place.
Contractors
- Keep an orderly view of the submissions your site and project teams handle, who is responsible and the steps to resolution.
Consultants
- Switch between the organisations and projects you are authorised for and review the relevant records from your own account.
Banks and lenders
- View the status and activity history of the submissions within your access rights directly.
Let us look at your project's needs together.
In a short conversation, let us talk through how you work today and how the platform could be used on your project.
Request a quote